Refund and Returns Policy
Refund and Returns Policy
Last Updated: October 6, 2026
At HDMotorPartStore, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, please contact us so we can review your request and provide the appropriate solution.
1. Return Eligibility
To be eligible for a return, the following conditions generally apply:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, accessories, and documentation where applicable.
- The return request should be submitted within 30 days of delivery.
- Products must not have been installed, modified, altered, or damaged through improper use.
- Proof of purchase or the original order number may be required.
Certain products may have additional return restrictions due to their nature or supplier requirements.
2. Non-Returnable Items
Some products may not be eligible for return, including:
- Installed or used motorcycle parts
- Electrical components that have been installed
- Customized or specially ordered products
- Products damaged through improper installation or misuse
- Items missing original packaging or components
- Clearance or final-sale items where specifically stated
Please contact us before returning an item if you are unsure whether it qualifies.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photos of the product and packaging
- Any relevant product or part-number information
We may request additional information to determine the appropriate resolution.
4. Fitment-Related Returns
Before purchasing a Harley-Davidson part, customers should confirm that the product is compatible with their motorcycle.
Our fitment information is provided to help customers identify compatible parts, but customers should verify the model, year, and specific motorcycle configuration before ordering.
If you are unsure whether a part fits your Harley-Davidson motorcycle, contact our support team before placing your order.
Products that have been installed or modified may not qualify for a return due to fitment issues.
5. Return Process
To request a return, contact HDMotorPartStore with your order number and the reason for the return.
If your return is approved, we will provide instructions for sending the item back.
Do not send products back without receiving return instructions first.
Customers may be responsible for return shipping costs unless the item was incorrect, defective, or damaged when received.
6. Refunds
Once your returned product is received and inspected, we will notify you of the outcome.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
Shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another eligible reason.
7. Exchanges
Where available, eligible products may be exchanged for another item.
If the replacement item has a different price, the applicable price difference or refund will be handled accordingly.
Some products may only qualify for a refund rather than an exchange.
8. Return Shipping
Customers are generally responsible for return shipping when returning an item because of a change of mind, incorrect selection, or other customer-related reason.
If we sent the wrong product or the product arrived damaged or defective, we will review the situation and determine the appropriate return shipping solution.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, been shipped, or has otherwise been fulfilled. In such cases, the order may need to be handled under our standard return policy.
10. Contact Us
If you have questions about a return, refund, exchange, or product fitment, please contact HDMotorPartStore before sending an item back.
When contacting us, include your order number, product name or part number, and a brief description of your request so we can assist you more efficiently.
